Refund and Returns Policy (Motorflog Ltd)

1. About This Policy

This Refund & Returns Policy explains your rights when purchasing or using services through Motorflog Ltd (“Motorflog”, “we”, “us”, “our”) via www.motorflog.co.uk (“Website”).

2. Buy It Now Purchases (Trade Only)

All vehicles sold through our Buy It Now service are:

Sold strictly to trade buyers only
Sold as seen
Sold without warranty

By purchasing a vehicle, you confirm that:

You are acting in the course of a business or trade
You are not a consumer

No Returns or Refunds

All Buy It Now sales are final.

We do not offer:

Returns
Refunds
Exchanges
Cancellations
Cooling-off periods

Vehicle Condition

Vehicles:

May have known and unknown faults
May require repair or refurbishment

Buyers accept:

The condition of the vehicle at the point of sale
That no guarantee is given beyond what is stated in the listing

Exceptions

Refunds will only be considered where required by law, including:

Fraud or fraudulent misrepresentation
Where we are legally obligated to do so

3. Auction Purchases

Vehicles purchased via auction (through IAA):

Are subject to the terms and conditions of the auction platform
Are non-refundable once purchased

Motorflog enforces the auction rules, including:

Payment deadlines
Binding bids

4. Flog It Service (Seller Fees)

The Flog It service fee:

£49 (including VAT)
Covers up to 3 auction cycles
Is non-refundable

Refunds are not provided where:

A vehicle does not sell
A seller chooses to withdraw their vehicle
Auction outcomes do not meet expectations

5. Sell My Car Service

The Sell My Car service:

Does not involve upfront fees
Does not require refunds

You are free to:

Decline any offer
Choose not to proceed

Once a sale is agreed:

Payment is made as outlined in the Sell My Car Terms

6. Payments Made in Error

If you believe a payment has been made in error, please contact us immediately:

Email: sales@motorflog.co.uk

We will investigate and, where appropriate, arrange a resolution.

7. Contact Us

If you have any questions about this policy, please contact: